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Live chat guides

Practical, plain-English advice on installing live chat, running it well and looking after your customers' data.

A pen resting on an open notebookGetting startedHow to add live chat to a websiteThe general steps, whichever platform your website uses.
People working at desks in an open-plan officeHow to add live chat to WordPressPaste the snippet using a plugin you trust, or your theme.Woman checking a parcel with her phone beside a laptop and boxesHow to add live chat to ShopifyAdd the snippet to your theme so it appears across your store.A woman working at a desk on a laptopHow to add live chat to WixUse the custom code setting, or a hosted chat page.A small team working around a shared table with laptopsHow to write live chat canned responses that sound humanSave time on repeat questions without sounding like a robot.A woman sitting on the floor at home using a laptopHow to train an AI chatbot on your knowledge baseBetter articles mean better answers. Here is how to write them.A sales team meeting around a wooden table with laptopsHow to improve your live chat response timePractical ways for a small team to reply sooner.Network cables running into a server rackLive chat and GDPR: a practical guideYour responsibilities, in plain English. Not legal advice.A shopkeeper working at the counter of a small shopProactive chat best practices: triggers that help, not annoyChoose the page, timing and wording so that messages feel helpful.

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