An AI chatbot for out of hours cover
Your customers do not stop having questions at 5pm. Let an AI bot answer the common ones from your own content, and hand the rest to your team.
What happens to questions after you close
Evening and weekend visitors often have time to browse when your team does not have time to answer.
- A simple question at 9pm waits until the morning, by which time the visitor has moved on.
- Staff open up to a backlog of questions that your website already answers somewhere.
- Hiring evening cover is out of proportion for a small business.
- A generic chatbot can make things up, which is worse than saying nothing.
How the AI bot covers the gaps
The bot answers from material you wrote, and it is always possible to reach a person.
Answers from your content
The bot uses your knowledge base and shortcuts as its source. Learn how to prepare your knowledge base.
Human handoff
A visitor can ask for a person at any point, and the chat passes to your team.
Business hours
Set your opening times, so visitors know when a person will be around.
Offline tickets
Messages left when nobody is available become tickets for your team to pick up.
A clear monthly allowance
Each account gets 100 AI replies a month. Beyond that, add your own OpenAI API key, or the bot hands over to a human. See how AI pricing works.
Worked example: a Sunday evening question
A visitor to a fictional shop asks how to change a delivery address while the team is off.
The bot replies from the knowledge base
It uses the article on changing an order to explain what is possible.
The visitor needs more
The parcel has already been packed, so they ask to talk to a person.
The chat is handed over
The conversation is waiting in the inbox, with everything already said.
The team picks it up
On Monday morning, an agent reads the history and replies without asking the visitor to repeat anything.
This is an illustration of how the features fit together, not a real customer story.
Frequently asked questions
What happens after 100 AI replies?
You can add your own OpenAI API key so the bot carries on, or do nothing and the bot hands over to a human.
Will the bot always be right?
No. AI output can be inaccurate, so keep your articles clear and up to date, and check how the bot answers your common questions.
Can agents use AI without the bot?
Yes. Agents can have replies drafted by AI and approve them before sending, and can translate messages.
