Cookie Policy

1. What cookies and local storage are

Cookies are small text files that a website places on your device. They let the site recognise your browser, for example to keep you logged in. Local storage is a similar technology that saves small pieces of information in your browser, but it is not sent to the website with every request.

This policy covers Orbis Digital Ltd's use of these technologies on the Orbis Chat website and application (both at orbischat.co.uk). Our Privacy Policy explains how we handle personal data more generally.

2. The law and your consent

Regulation 6 of the Privacy and Electronic Communications Regulations 2003 (PECR) says we must ask for your consent before storing or accessing information on your device, unless it is strictly necessary to provide a service you have asked for. The Data (Use and Access) Act 2025 added exemptions for certain low-risk analytics and functional cookies. Even so, we will still ask for your consent before using any analytics cookies.

We do not use advertising cookies or tracking pixels on this website.

3. Cookies and storage we use

Website (orbischat.co.uk)

Application

Chat widget on customers' websites

The widget may store information in a visitor's browser so that a chat can continue between pages and visits. It keeps a signed visitor reference in local storage, and a note of which automatic greetings it has shown, until the visitor clears them. The customer running the website is responsible for telling its visitors about this.

4. Fonts

Our website serves its fonts from our own server, so loading them does not send your details to a third party.

5. How to clear this storage

You can clear cookies and local storage in your browser settings. If you block strictly necessary cookies, the application will not work properly.

6. Changes and contact

If we change what we use, we will update this page. Questions? Email support@orbisdigital.co.uk or call 0330 223 7919.