Live chat for estate agents and letting agents
People browse properties in the evening, and a good home does not wait. Capture the enquiry straight away, even if the office is shut.
Enquiries do not keep office hours
Most browsing happens after work, but most replies happen the next day.
- A tenant or buyer enquires on several properties and goes with whoever replies first.
- Staff are out at viewings, so calls to the office go unanswered.
- Landlord and vendor leads get mixed up with tenant questions.
- Tenants ask the same questions about references and deposits.
How Orbis Chat helps an agency
Separate the types of enquiry, and make sure each has a next step.
See the property page
The inbox and live visitor list show the page a visitor is on, so you know which listing they mean.
Departments
Route sales, lettings and property management to different teams.
Pipeline for valuations
Track landlord and vendor leads from New through to Won. Read about lead capture.
Triggers by URL
Offer a viewing on a listing page, or a valuation on your landlords page.
Agent web app
Negotiators can answer from a phone between viewings with the installable web app.
Worked example: a flat on a Sunday evening
A prospective tenant is looking at a two-bedroom flat listed by a fictional letting agent.
They ask about viewings
The office is closed, so the offline form takes their details and their question.
The ticket is waiting
On Monday morning, the agent sees their message about the flat in the inbox.
The team gets in touch
They reply by email and save the applicant as a contact, with notes on what they need.
A task keeps it moving
A task reminds the negotiator to follow up after the viewing.
This is an illustration of how the features fit together, not a real customer story.
Frequently asked questions
Does it connect to my property software?
There is no ready-made connector. Developers can use the REST API and signed webhooks to link it to other systems.
Can branches have separate chat?
You can use departments for each branch or team. If a branch has its own website, it can have its own branded widget.
Can I use it without changing my website?
You need to add the one-line snippet. If your provider controls your website, ask them to add it, or use a hosted chat page.
