A sales team meeting around a wooden table with laptops
Use cases

Live chat use cases: what you can do with it

Real problems that live chat can solve, and how Orbis Chat's features fit together to solve them.

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By goal

What do you want live chat to do?

A sales team meeting around a wooden table with laptopsSales and lead captureTurn website questions into enquiriesPeople working at desks in an open-plan officeCustomer supportOne shared place for every questionA man working late at a dimly lit office deskAfter-hours cover with AIAnswer common questions overnightTwo people's hands holding smartphonesWhatsApp and SMS inboxMessaging channels in one inboxA shopkeeper working at the counter of a small shopProactive chat with triggersSay hello at the right momentA woman sitting on the floor at home using a laptopHelp centre self-serviceLet customers find their own answers
By industry

Looking for something closer to your business?

Each industry page looks at the problems that sector really faces, with a worked example and answers to common questions.

Browse live chat by industry

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Have a different problem to solve?

Start free and see how it fits, or read our guides for practical advice.

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