Live chat for private clinics and practices
Patients often have simple questions about fees, parking or what to bring. Give them a quick answer, and keep clinical matters where they belong.
Reception cannot do everything at once
Your front desk is dealing with people in the room and on the phone, often both at once.
- Patients wait on hold with simple questions about fees and opening hours.
- Reception staff are interrupted while helping the person in front of them.
- People looking for a new practice often browse in the evening, when nobody is there.
- Any new tool has to fit how you handle personal and sensitive data.
How a clinic can use Orbis Chat sensibly
Use chat for practical questions. You remain the data controller, and should set clear limits on what it is for.
Help centre for practical questions
Publish fees, what to bring and how to find you, with search inside the widget.
A clear pre-chat message
Use your greeting to tell patients not to share clinical details, and how to get urgent help.
Roles and audit log
Owner, admin and agent roles control access, and the audit log records what happened.
Retention, export and delete
Set how long data is kept, and use the GDPR tools to export or delete a person's data. Read about security and GDPR.
Business hours
Outside your hours, take a message for the morning instead of showing that you are online.
Worked example: a new patient's question
Someone is looking for a private dentist and wants to know about new patient fees.
They search the help centre
From the widget, they find an article on new patient appointments and fees.
They ask a follow-up
They ask about parking and step-free access, and reception replies between patients.
A clinical question comes up
The receptionist uses a saved reply asking them to call the practice to speak to a clinician.
They book as normal
The patient is pointed to the usual way of booking, and nothing clinical is held in the chat.
This is an illustration of how the features fit together, not a real customer story.
Frequently asked questions
Is Orbis Chat suitable for clinical advice?
We do not recommend it. Use chat for practical questions, and direct clinical and urgent matters to the right service. Orbis Chat is not a medical records system.
Do you hold healthcare certifications?
We do not claim any healthcare certifications. Read about our security measures and carry out your own assessment before you use it.
Should I switch on the AI bot?
Think carefully. AI output can be inaccurate, so if you use it, restrict your knowledge base to practical information and make sure patients can reach a person.
