Tenant isolation
Each customer's data is kept separate from every other customer's.
Security & GDPR
Live chat security and GDPR
What we do to look after your data, and the tools you get to meet your own GDPR responsibilities.
Security
Practical protection for your customers' conversations
Two-factor login
Protect agent logins with a time-based code from an authenticator app (TOTP).
Roles
Give people the owner, admin or agent role, depending on what they need to do.
Audit log
Keep a record of what happened in your account, for when you need to look back.
Nightly encrypted backups
Your data is backed up every night, and the backups are encrypted.
Hosted in Europe
Orbis Chat is hosted on a server in Europe.
GDPR
Tools for your own responsibilities
Export and delete
Use the GDPR tools to export or delete a person's data when they ask you to.
Data retention settings
Set how long data is kept.
Clear roles
For the chat data you hold, you are the controller and we are your processor. Our Data Processing Agreement sets out how that works.
Read more in our Privacy Policy and Data Processing Agreement.
