Live chat for restaurants and hospitality
Questions about menus, allergens and large parties tend to come in during service. Handle them without pulling anyone off the floor.
The phone rings at the worst moment
Your busiest time for customers in the room is often your busiest time for customers on the phone.
- Nobody can answer the phone during the lunch or dinner rush.
- People ask the same things about opening times, parking, dogs and children's menus.
- Group and event enquiries are valuable, but easy to lose on a scrap of paper.
- Visitors from abroad may be more comfortable writing than phoning.
How Orbis Chat works around service
Answer when there is a quiet moment, and let the routine questions take care of themselves.
Help centre and AI bot
Put opening times, parking and menus in the knowledge base, and let the bot answer from it. See how the AI bot works.
Offline messages
During service or after closing, messages become tickets rather than missed calls.
Deals pipeline for events
Track party and event enquiries from New through to Won.
Widget languages and translation
Widget text comes in eight languages, and agents can translate messages.
Departments
Send event enquiries to one person and everyday questions to the wider team.
Worked example: a party of twenty
Someone is planning a birthday meal and looks at a restaurant's website on a Friday night.
They leave a message
The team is in the middle of service, so the message becomes a ticket with their email address.
The manager picks it up
A keyword rule tagged it "party", so it is easy to spot the next morning.
The details are tracked
The manager adds a deal for the party, along with a contact note about dietary needs.
A follow-up is set
A task reminds them to confirm numbers a week before the date.
This is an illustration of how the features fit together, not a real customer story.
Frequently asked questions
Should the bot answer allergen questions?
We suggest allergen questions go to a person. AI output can be inaccurate, and allergen information needs to be right. Make this clear in your own process and your knowledge base.
Can it take table bookings?
No. Orbis Chat handles the conversation. You can share a link to whichever booking system you use.
Can a group of venues use one account?
Yes. An account can have multiple websites, and each can have its own branding.
