Live chat for recruitment agencies
Good candidates move quickly and rarely fill in long forms. Give them an easy way to ask about a role, and keep client enquiries apart.
Speed matters in recruitment
Candidates and clients are often talking to other agencies at the same time.
- Candidates apply elsewhere while waiting to hear back about a role.
- Consultants are on the phone all day, and web enquiries wait.
- Candidate questions and new business leads arrive in the same place.
- Candidates prefer to message, particularly outside working hours.
How Orbis Chat helps recruiters
Keep each type of enquiry moving, whichever consultant is free.
See the job page
The current page shows which vacancy someone is looking at.
Departments and routing
Route by sector or by candidates and clients, sharing chats out round-robin.
WhatsApp and SMS
Connect your own accounts and reply from one inbox. See the WhatsApp inbox.
Deals for new business
Track client leads through the pipeline, separate from candidate chats.
Triggers on job pages
Invite questions after someone has spent time reading a vacancy.
Worked example: a candidate with a question
A candidate looking at a vacancy wants to know if hybrid working is possible.
A trigger offers help
After a while on the job page, a message invites questions about the role.
The right consultant replies
Departments route the chat to the sector team, and the consultant can see the vacancy page.
Details are recorded
The consultant saves the candidate as a contact and adds notes on what they are looking for.
The next step is set
A task reminds them to call the candidate after speaking to the client.
This is an illustration of how the features fit together, not a real customer story.
Frequently asked questions
Does it connect to my recruitment software?
There is no ready-made connector. Developers can use the REST API and signed webhooks to pass data to your own systems.
Can candidates send a CV?
Yes. File sharing means that a candidate can attach a file in the chat.
What about candidate data under GDPR?
You are the controller of your candidates' data. Retention settings and GDPR export and delete tools help you meet your responsibilities.
