Features
Live chat features
The full list, grouped by what it helps you do. It is what you get today, not a roadmap.
Live chat
The everyday tools for talking to visitors and working as a team.
- Real-time messaging
- Typing indicators
- Message preview before send
- Read receipts
- File sharing
- Emoji
- Unlimited agents
- Departments and round-robin routing
- Chat transfer
- Private whisper notes
- Shortcuts (canned replies)
- Tags
- CSAT rating
- Email transcripts
- Visitor banning
- Offline message form that creates tickets
- Pre-chat form
- Business hours
- Browser notifications and sound
- Installable agent web app (PWA)
- Multi-language widget text: English, French, German, Spanish, Italian, Portuguese, Dutch and Polish
Visitors
See who is on your site and start the conversation at the right moment.
- Live visitor list with current page, referrer, country, device and visit count
- Proactive triggers based on time on page, URL, referrer or returning visitor
AI
Help for your visitors and your agents, with people still in charge.
- AI bot answering from your knowledge base and shortcuts, with human handoff
- AI-drafted replies that agents approve
- Message translation
Knowledge base
Let people find answers for themselves.
- Public hosted help centre
- Search inside the widget
Chat pages
Offer chat even if you do not have a website.
- A hosted link for chat, with no website needed
Inbox and CRM
Keep track of customers and what you have promised them.
- Tickets
- Contacts with notes
- Deals pipeline
- Tasks and activities
- Feedback from CSAT
Channels
Customers connect their own accounts. Email is for outbound notifications and transcripts.
- Website widget
- Telegram
- WhatsApp Business (Cloud API)
- Facebook Messenger
- SMS via Twilio
- Outbound email notifications and transcripts
Automation
Let the routine jobs take care of themselves.
- Rules that tag, assign or auto-reply on a keyword or event
Reports
Find out how the team is doing.
- Chat volume
- First response time
- CSAT
- Per-agent reports
- CSV export
Developers
Install in one line, and connect Orbis Chat to your own systems.
- One-line snippet
- JavaScript API
- REST API with API keys
- Signed outgoing webhooks
White label
Make it look like yours.
- Per-website logo, colours and name
- Custom domain for hosted pages
- Branded emails
Security
Sensible protection for your account and your customers' data.
- Tenant isolation
- Two-factor login (TOTP)
- Roles: owner, admin and agent
- Audit log
- GDPR export and delete
- Data retention settings
- Nightly encrypted backups
- Hosted on a server in Europe
