Free help centre software built into your chat
Many customers would rather look up an answer than ask. Give them a public help centre, and search inside the widget.
When the same questions fill your day
If your team answers the same question ten times, the answer probably belongs somewhere customers can find it.
- Answers are buried in a long FAQ page, or in old emails only your staff can see.
- Customers looking for help late at night have nowhere to go.
- Each member of staff explains things a little differently.
- A separate help desk tool feels too big for what you need.
How the knowledge base works
Write it once and use it three ways: on a public page, in the widget and for the AI bot.
Public hosted help centre
Publish articles by category, with search, on a page we host for you.
Search inside the widget
Visitors can find an article from the chat widget, without leaving the page they are on.
The source for your AI bot
The bot answers from these articles, so better articles mean better answers. See how after-hours cover works.
Custom domain
Use your own domain for hosted pages, and your own logo, colours and name. Explore white label options.
Simple formatting
Write with headings, bold text and lists. There is no complicated editor to learn.
Worked example: building a first help centre
A small team decides to stop answering the same delivery questions by hand.
List the top questions
They read back through recent chats and pick out the seven questions that come up most.
Write short articles
Each one answers a single question, in plain English, under a clear title.
Group and publish
They use three categories: orders and delivery, product care, and gifts and wholesale.
Keep it current
When a new question comes up in chat more than a few times, it gets an article.
This is an illustration of how the features fit together, not a real customer story.
Frequently asked questions
Is the help centre free?
Yes. The public hosted help centre and the search inside the widget are part of Orbis Chat.
Does each website get its own help centre?
Yes. Articles belong to a website, so each one can have its own content and branding.
Can I keep an article as a draft?
Yes. Each article has a published setting, so you can write it first and publish it when it is ready.
